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Privacy Policy

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Last updated: July 2025

 

We take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

1. Who We Are

We are Crazy Cleaners Ltd (registered in England and Wales, Company Number 16558753), trading as Crazy Clean, providing domestic cleaning services across Hertfordshire, Essex, and North London. If you have any questions about this policy, you can contact us at: Email: crazycleanuk@gmail.com Phone: 07403674348

 

2. What Information We Collect

We may collect and store the following personal data:

  • Your name, address, phone number, and email address

  • Payment information (processed securely via third-party providers)

  • Details about your home relevant to the cleaning service (e.g. number of rooms)

  • Communication history (e.g. messages, complaints, or feedback)

  • Website usage data via cookies
     

3. How We Use Your Information

We use your information to:

  • Provide and manage your cleaning services

  • Process bookings and payments

  • Respond to enquiries or customer service requests

  • Send booking confirmations, service updates, or important notices

  • Improve our services and website
     

 

4. Lawful Basis for Processing

We only process your personal data when we have a lawful reason to do so, such as:

  • To fulfil a contract (e.g. when you book a service)

  • With your consent (e.g. for marketing communications)

  • To comply with legal obligations

  • For legitimate business interests (e.g. customer support or fraud prevention)
     

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with trusted third parties only when necessary to deliver our services, such as:

  • Professional cleaners contracted by us

  • Payment providers (e.g. Stripe, Square, PayPal)

  • IT and software providers (e.g. scheduling or invoicing systems)

  • Legal or regulatory bodies if required by law

All third-party providers are GDPR-compliant and only process data on our behalf.

 

6. How We Store & Protect Your Data

We store your data securely using encrypted systems and limit access to authorised personnel only. We regularly review our data protection procedures to ensure your information stays safe.

We will only retain your personal data for as long as necessary—typically for up to 6 years, in line with accounting and legal obligations.

 

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict how we process your data

  • Withdraw consent (for marketing or optional services)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

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8. Cookies

Our website may use cookies to improve your experience. You can control or disable cookies via your browser settings.

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9. Updates to This Policy

We may update this policy from time to time. The latest version will always be posted on our website, with the date at the top.

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