​

Last updated: February 2026

These Terms and Conditions (“Terms”) apply to all services provided by Crazy Cleaners Ltd, a company incorporated in England and Wales, trading as Crazy Clean (“we”, “us”, “our”).

By booking, scheduling, or receiving services from us, you (“the Client”, “you”, “your”) agree to be bound by these Terms.

 

1. About Us

Crazy Cleaners Ltd provides domestic and light commercial cleaning services in Hertfordshire, Essex, and North London.

​

2. Scope of Services

2.1 We provide cleaning services including, but not limited to:

• Standard domestic cleaning

• Deep cleaning

• End of tenancy cleaning

• Short-let and Airbnb turnover cleaning

• Post-construction and post-event cleaning

• Optional add-on services (including oven, fridge, and eco-product options)

​

2.2 The precise scope of any service is determined by the service description on our website, your booking confirmation, or any written agreement issued by us.

​

2.3 We do not provide specialist services such as pest control, mould remediation, biohazard cleaning, or repairs unless expressly agreed in writing.

​

3. Definitions of Cleaning Levels

3.1 Standard Clean
A standard clean focuses on routine cleaning tasks designed to maintain an already reasonably clean property.

​

3.2 Deep Clean
A deep clean is a more intensive service and includes, where reasonably accessible:

• Cleaning behind and beneath furniture such as sofas and beds

• Removal of ceiling cobwebs

• Skirting boards

• Blinds

• Interior windows

• Oven door cleaning

​

3.3 Deep cleaning does not guarantee removal of permanent staining, limescale damage, mould penetration, or wear caused by age or neglect.

​

4. Bookings and Access

4.1 Bookings may be made via telephone, email, or any booking system operated by us.

 

4.2 You are responsible for providing accurate and complete information about the property, including size, condition, access arrangements, pets, and any health or safety risks.

 

4.3 You must ensure safe, unobstructed access to the property at the agreed time. Where access is not available, the booking may be treated as a late cancellation and charged in full.

 

4.4 Where parking charges are reasonably incurred in order to carry out the service, these will be added to your invoice.

 

4.5 Where you arrange, provide, or direct parking for our cleaner (including permits, visitor bays, private car parks, or verbal or written instructions) and this results in the cleaner receiving a parking charge notice, penalty notice, fine, clamp, or vehicle tow, you agree to reimburse us in full for all resulting costs. This includes the value of the charge or fine, any release or recovery fees, and any reasonable administrative costs incurred in resolving the matter.

​

5. One-Off Cleaning Services

5.1 Minimum Booking
All one-off standard and deep cleaning bookings are subject to a minimum booking of three (3) hours.

​

5.2 Pricing

• Standard clean: £21 per hour

• Deep clean: £25 per hour

​

5.3 If you release the cleaner early or the service finishes earlier than anticipated, the full booked time remains chargeable.

​

5.4 Basic Supply Booking (£19 per hour)
Where you select a booking type requiring you to supply all cleaning products and equipment:

• You will be provided with a list of required products and equipment in advance

• If the cleaner reasonably determines that suitable products or equipment are unavailable or insufficient, we reserve the right to:

  • Charge the standard cleaning rate of £21 per hour and supply our own products and equipment, or

  • Cancel the booking and charge the full booking value

​

6. Subscription Cleaning Services

6.1 We offer subscription cleaning packages as described on our website.

​

6.2 Subscription fees are payable monthly in advance, with payment taken on the 1st of each calendar month.

​

6.3 Each active subscription entitles you to two cleans per calendar month for the duration of the subscription.

​

6.4 Notice Period for Cancellation
Subscriptions require a minimum of one (1) month’s notice to cancel. Notice must be provided in writing. Any cleans scheduled during the notice period remain chargeable.

​

6.5 Missed or Failed Payments
If a subscription payment fails or is missed, we reserve the right to suspend or cancel the subscription immediately. If the subscription is cancelled, any future rejoining will be subject to the subscription rates in force at the time of rejoining.

​

6.6 We reserve the right to amend subscription pricing or structure on reasonable notice.

​

7. End of Tenancy Cleaning

7.1 End of tenancy cleans are quoted on a fixed-price basis, determined by the number of bedrooms, bathrooms, and living areas.

 

7.2 Any time estimate provided is indicative only and does not affect the agreed price.

 

7.3 If, following completion of our end of tenancy service, a landlord or letting agent withholds part of your deposit solely for cleaning-related issues, we will return to re-clean the relevant area free of charge, provided:

• The issue is reported promptly

• No third party has carried out further cleaning or alterations

​

8. Payments

8.1 Payment is due in full on the day of service unless agreed otherwise in writing.

​

8.2 We accept payment via bank transfer, card, or other secure payment methods notified to you.

​

8.3 Late payments may accrue interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

​

9. Cancellations, Rescheduling, and Forfeiture

9.1 General Cancellation Policy
All bookings (including one-off and subscription cleans) require a minimum of 24 hours’ notice to cancel or reschedule.

​

9.2 Late Cancellations
Where less than 24 hours’ notice is provided, the full price of the booked service will be charged.

​

9.3 Subscription Booking Changes
Subscription cleans must be cancelled or rescheduled with at least 24 hours’ notice. Where insufficient notice is given:

• The scheduled clean will be forfeited, and

• No refund, credit, or replacement clean will be provided

​

9.4 Failure to provide access to the property at the agreed time will be treated as a same-day cancellation and charged in full.

​

10. Client Responsibilities

10.1 You must ensure the property is:

• Safe to work in

• Reasonably hygienic

• Supplied with electricity, water, and heating where required

​

10.2 You are responsible for securing valuables and fragile items. We are not liable for loss or damage to items not reasonably disclosed or safely stored.

​

10.3 Pets must be secured where necessary for staff safety.

​

11. Quality Assurance and Complaints

11.1 If you are dissatisfied with the service, you must notify us within three (3) hours of the cleaner leaving the property.

​

11.2 Reports made outside this timeframe may not be accepted.

​

11.3 Where appropriate, we may offer a re-clean or partial refund at our discretion.

​

12. Staff and Substitution

12.1 All cleaners are trained and insured.

​

12.2 For recurring bookings, we aim to provide continuity of cleaner but cannot guarantee the same individual on every visit.

​

12.3 We reserve the right to substitute cleaners as required for operational reasons.

​

13. Liability and Insurance

13.1 We maintain public liability and employer’s liability insurance.

​

13.2 We are not liable for:

• Pre-existing damage

• Wear and tear

• Damage caused by defective or poorly installed fixtures

• Damage caused by unsuitable materials or surfaces

• Minor cosmetic marks occurring during normal cleaning activities

​

13.3 All claims must be reported within 24 hours of service completion.

​

14. Refusal or Termination of Service

We reserve the right to refuse, suspend, or terminate services immediately where:

• Staff are subjected to harassment, abuse, or unsafe conditions

• The property presents health or safety risks

• Payment obligations are repeatedly breached

​

15. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details are available in our Privacy Policy.

​

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.