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Terms & Conditions

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Last updated: July 2025

These Terms & Conditions apply to all services provided by Crazy Cleaners Ltd, a domestic cleaning business operating in Hertfordshire, Essex, and North London. By booking a service with us, you agree to the following terms:

 

1. Services Provided

We offer domestic cleaning services, including but not limited to:

  • Standard and deep cleaning

  • End of tenancy cleaning

  • Add-on services (e.g. oven and fridge cleaning, eco-friendly options)
     

A detailed description of each service is available on our website or upon request.

 

2. Booking & Access

  • Bookings can be made online, via phone, or by email.

  • You must provide accurate information about the property to receive the correct pricing.

  • Clients are responsible for ensuring safe and timely access to the premises. If access is not granted at the agreed time, the full service fee may be charged.

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3. Pricing & Payment

  • Prices are set per hour or per job, depending on the service type.

  • Payment is due in full on the day of service unless agreed otherwise.

  • We accept payment via bank transfer, card, or other secure methods.

  • Late payments may incur interest in line with the Late Payment of Commercial Debts (Interest) Act 1998.
     

4. Cancellations & Refunds

  • You may cancel or reschedule with at least 48 hours’ notice.

  • Cancellations with less than 48 hours' notice may incur a fee of up to 50% of the service cost.

  • Same-day cancellations or no-shows will be charged the full service amount.

  • If you are unhappy with the service, please contact us within 24 hours. Where appropriate, we may offer a re-clean or refund. (See our full Refund Policy for more.)

 

5. Customer Obligations

  • Ensure the property is safe, hygienic, and accessible for our cleaners.

  • Secure or remove valuables. We are not liable for loss/damage to items not disclosed or left in unsafe areas.

  • Pets must be secured where necessary for the safety of staff.

  • Provide working utilities (water, electricity, heating).

 

6. Liability & Insurance

  • We carry full public liability and employer’s liability insurance.

  • We are not liable for:

    • Pre-existing damage or poor workmanship by others

    • Damage caused by faulty appliances, fixtures, or surfaces

    • Minor cosmetic wear during normal cleaning (e.g. light scratches on delicate finishes)

All claims must be reported within 24 hours of service.

 

7. Cleaners

  • All staff are trained and insured.

  • We aim to send the same cleaner each time for recurring bookings where possible.

  • We reserve the right to change the assigned cleaner due to availability or operational reasons.
     

8. Eco & Add-On Services

  • Eco cleaning products (e.g. Method) are available as a paid add-on.

  • Add-on services (oven/fridge/etc.) must be pre-booked and confirmed before the service date.

 

9. Termination

We reserve the right to refuse or terminate services where:

  • Staff are treated disrespectfully or harassed

  • Unsafe or unsanitary working conditions are present

  • Payment terms are repeatedly breached

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10. Complaints

We aim for 100% satisfaction. If you’re unhappy with any aspect of the service, please contact us within 24 hours so we can resolve the issue promptly.

 

11. Privacy

We take your data seriously and comply with the UK GDPR. Please see our Privacy Policy for details on how your information is collected and used.

 

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England.

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